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Cookies

1. Use of Cookies and similar technologies

Cookies are alphanumeric identifiers that are transferred to your computer through your web browser. Many online transactions are impossible without the use of cookies, including areas such as the virtual “shopping cart” on most websites.

Once you have logged in to the Fitopets S.L. website, so-called “session cookies” are used to identify you for the duration of your visit. These session cookies will expire automatically when you log out or close the browser.

Visiting the Fitopets S.L. online shop also requires the use of permanent cookies, and enable the saving of the content of your shopping basket for the duration of your browsing as well as for later visits to the store. They are also used to recognize misuse, such as the creation of duplicate accounts. Finally, we use cookies to store your most recent search terms used in our store, to help you to find recently searched for items more quickly.

Certain identifying features are assigned to you when following external advertising links or banners, and cookies may be used to help assign suitable discount codes.

The permanent cookies do not contain any of your personal data such as name, email address or IP address. We do not use cookies to build up individual profile information about your usage of the site.

You can disable cookies in your browser settings, restrict them to certain sites or set your browser to notify you whenever a cookie is sent. You can also delete cookies from your computer hard drive whenever you wish. Please bear in mind that many Fitopets S.L. services will not work either correctly or at all without the use of certain cookies. For more information on how to personalize your cookie settings, see the Help bar of your internet browser.

 

2. Cookies required for our cart system (Magento 1) to properly work

 

Name Use Duration Company
USER_ALLOWED_SAVE_COOKIE Indicates if a customer is allowed to use cookies. Not expiring Fitopets
external_no_cache A flag that indicates if caching is disabled. Not expiring Fitopets
persistent_shopping_cart The session key. Not expiring Fitopets
Stf If product links were sent to friends, stores the timestamps in the format: $timeStamp1$timestamp2, ..., $timestampN. Not expiring Fitopets
pollN A poll ID that indicates if a vote has occurred. Not expiring Fitopets
frontend Session ID Not expiring Fitopets
guest-view Allows guests to edit their orders. Not expiring Fitopets

 

3. Cookies used for web analysis

3.1. Google Analytics

 

Name Use Duration Company
_ga Used to distinguish users. 2 years Google
_gid Used to distinguish users. 24 hours Google
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. 1 minute Google
AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. 30 seconds to 1 year Google
_gac_<property-id> Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. 90 days Google


This website uses Google Analytics, a web analytics service provided by Google, Inc („Google“). Google Analytics uses cookies – files which are stored on your computer and which allow an analysis of your use of the website. The information generated by these cookies is generally transferred to a Google server in the USA and stored there. This site uses IP anonymization, meaning that your IP address is abridged within the European Union and any contracted states in the European Economic Area before it is sent to the USA. Only in exceptional cases with the full IP address be transferred to the Google server then abbreviated there. Google uses this information on behalf of the website owner to analyze your use of the website, compiling reports on website activity and to provide other services related to website usage and internet usage for the website operator. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly or disable them in section 5 of this cookie policy.

If you wish, you can also prevent Google from collecting and processing the data (including your IP address) by downloading and installing the browser plug-in available here

 

3.2. Hotjar

 

Name Use Duration Company
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 365 days Hotjar
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 365 days Hotjar
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days Hotjar
_hjDoneTestersWidgets Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 365 days Hotjar
_hjMinimizedTestersWidgets Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days Hotjar
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. 365 days Hotjar


This site also uses the tracking tool Hotjar.com to analyze visitor behavior (using anonymized IP address information only). Hotjar randomly selects individual visits and creates a log of their mouse movements and clicks so that individual visits can be played back. This allows us to identify areas where our website can be improved. The information is attributable to any individual and will not be disclosed. You can find more detailed information about the data that Hotjar collects here. Disable Hotjar in section 5 of this cookie policy or by following this link: Deactivate Hotjar

 

3.3. Olark

 

Name Use Duration Company
hblid a visitor identifier that we use only on your site to remember this visitor between visits Not expiring Olark
wcsid a session identifier that we use only on your site to keep track of a single chat session Not expiring Olark
olfsk storage identifier that we use to maintain chat state across pages (e.g. message history) Not expiring Olark
_okbk extra state information (e.g. chat box being open/closed) Not expiring Olark
_ok most recent Olark site ID (security measure) Not expiring Olark
_oklv the Olark loader version (for improved caching) Not expiring Olark
_okla used for caching purposes (loaded from CDN vs. loaded from our infrastructure) Not expiring Olark
_okgid group id the visitor is locked to Not expiring Olark
_okac used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed Not expiring Olark
_okck used to test whether the visitor's browser allows cookies to be stored Not expiring Olark


Olark is an advanced chat and customer support application that help us deliver the best possible customer support.

 

4. Cookies used for advanced marketing

 

4.1. Facebook

Fitopets S.L. uses Facebook's Custom Audiences communication tool. When you visit our website, remarketing tags are used to create a direct connection between your browser and the Facebook servers. Facebook will recognize that your IP address has visited our website and connects this information to your Facebook user account so that it can display relevant Facebook ads. For more information on how Facebook collects and uses this data, and how to protect your privacy, see the Facebook privacy policy at Facebook Privacy Policy. You may exercise your right of withdrawal from Facebook Custom Audiences here or disable the usage in section 5 of this cookie policy.


4.2. Google Ads

This website uses Google Remarketing, a service provided by Google to integrate advertisements into websites. For this purpose, information about your browsing behavior is collected anonymously when you visit our website and stored on your computer with the help of cookies. This information helps third-party advertisers such as Google to display appropriate ads on web pages. You may opt out of Google’s use of cookies by clicking on the following link: Google Advertising Privacy & Terms or disable the usage in section 5 of this cookie policy.

For more information about Google technologies, please take a look at Google Privacy Policies

 

5. Cookie settings on our website

Each user has a total control over cookies and can decide by himself, which cookies will be stored on their device.

To ensure proper user experience and optimal service, we suggest accepting all cookies.

 Magento cookies required for the website to work
 Cookies required for web analysis and advanced marketing

 

6. Cookie settings for specific browsers

Cookies can be controlled and changed in your browser too. For more information please refer to the articles below:

 

7. Acceptance

I consent to the use of cookies and thus to the collection, storage and use of my data. I also agree that my data will be stored in cookies beyond the end of the browser session and may be recalled on my next visit to the website. I can revoke this consent at any time for future activity by refusing to accept cookies in my browser settings or in section 5 of this cookie policy.