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Frequently Asked Questions

1) I'm not satisfied with the product, where should I send the products for a refund?

If you're not satisfied and the product is still sealed, in order to receive a refund send the product to our warehouse in Slovenia (refunds are valid within 30 days from date of purchase) to this address:

Fully Fulfillment center, Fitopets
Podsvetija 22
1351 Brezovica pri Ljubljani

We suggest you send by normal post to lower your shipping costs. 
In case the product was used, please contact us so we will give you a different address.


2) Where is my order?

Immediately after placing your order you should've received via email the tracking link. If you didn't, please send us an email and we will send you the tracking link. If the tracking system doesn't work, isn't updated or the delivery is overdue, write us and email and we will fix the problem asap.


3) Can I pay the COD (cash on delivery)?

Unfortunately we offer this solution only for Italy at the moment.


4) What are you delivery times?

Depends on where you live. We ship from Slovenia with GLS, so for example shipments to UK arrive in around 3-5 working days, Germany 2-3 working days, France 3-4 working days, Spain 4-5 working days. Anyway if you didn't receive your order after 7 working days, please contact us and we will fix this issue asap.


5) Where can I find information about your natural protocols?

Please download our free consultings pdf for pets here:

If any doubts arise please ccontact us through the module above addressing your questions and we will reply within 24 hours.


6) What are your payment methods?

You can pay with paypal, credit card, bank wire (if you choose bank wire you need to send it within 7 days from date of order, otherwise it will be deleted).


7) Where can I find usage instructions for the product?

Every product has the instructions printed on the label, however we always suggest to read our instructions on the website as they are frequently more specific. Of you have any questions please contact us through the module above and we will reply within 24 hours.


8) I would like more info about a product

All information we are allowed to publish is on our website, but if you want to learn more we kindly ask you make a search online or contact us through the module above and we will gladly help.