Return Policy (Money Back Guarantee)
The client has the right to annul all products purchased via the website* without penalty within 30 days of the purchase date, even if the products have been consumed or used. Communication, within the stated parameters, should occur via email to [email protected] and include the order number.
The cost of return shipping of the goods to the sender are at the buyer’s expense. This is the only expense the client must sustain. If the purchase was made through Paypal, the cost of Paypal’s commission will be at the client’s expense and deducted from the reimbursement received. We advise clients to send the products via registered mail with a receipt of return. Fitoplus.com or Fitopets.com will reimburse the sum paid by the consumer within 15 days of the date on which Fitoplus.com/Fitopets.com received the returned merchandise.
Generally, a reimbursement happens in 7 days. To clarify, the client wishing to return purchased merchandise can do so by returning it within 30 working days of purchase to our warehouse in Slovenia.
Send the items in the address mentioned below:
Fully Fulfillment center - for Fitopets
1351 Brezovica pri Ljubljani
Fitopets.com guarantees the maximum quality of its products and services. If the client abuses the return policy by repeatedly requesting refunds or by making dubious refund requests, Fitoplus.com or Fitopets.com have the right to refuse the refund.
*Except for those specified in the product description.